Arcel, the activity director, is exceptional in her creativity, attention to the clients at Shadesland, bringing in entertainment for the patients, and constant enthusiasm with all. LW

If you have to go to a post-acute care facility in the East Bay, feel encouraged that you can have a positive healing experience that supports you with medical care, wound care, amazing and fun physical and occupational therapies, delicious and appropriate meals, the best nursing care, recreational and social opportunities, and effective communications with your medical support team. When it comes to the nursing team, they are professional but really relatable. They helped me through difficult situations, while teaching me to care for myself. I was thinking of which nurses should be given special mention, then I realized my experiences were all outstandingly good and helpful. The administrative staff was great with me and my family. The place is clean, bright, and modern. I had a courtyard shared room, which was actually a single room with a shared bathroom. I later had a private room. Both were comfortable and spacious. The doctors were helpful and greatly contributed to my complete and speedy recovery. I am grateful that my stay turned out to be a positive, healing experience that got me smoothly back home after a serious acute medical event. My insurance appears to have covered everything.

My dad spent about two months here after a broken hip. The staff were very caring and responsive and wanted to support. All the people in OT and PT as well as all the nurses were wonderful. Thank you, you made a big difference to our family and helped my dad get back on his feet.

My dad was recently at Shadelands for close to 3 months. I was extremely pleased with the care he received, the staff, and with the facility itself. A few points: 1) The building is so nice! It’s modern and cheery. And the courtyard area, which my dad could access from his room, was beautiful and a nice retreat when the sun was out. 2) My dad’s room was great too. Lots of natural light, high ceilings, a tv that was easy to work, with all the channels he needed (this may seem small, but the cable situation at another SNF was terrible and my dad was perpetually frustrated). Also, the fact that Shadelands only has single rooms is so nice. 3) I was impressed by the cleanliness of the facility. I often saw the cleaning people when I was there, and I could see that they were doing a fantastic job. 4) Every staff member we met, from the directors, to the front desk receptionist, to cleaning staff, was friendly, caring, and welcoming. I sensed that the staff was happy at Shadelands. 5) Aman and her rehab crew were excellent! I talked to Aman several times – she was always receptive, informative, and helpful. And her staff did a great job with my dad. 6) Cristina, the Social Services director, was also great! I talked to her multiple times about the plans for my dad. She was always so helpful and so friendly. 7) I’m so impressed by the communication from Shadlelands staff. From the introductory meeting to the check in conversations, to the follow up calls I’ve received after my dad’s departure, I can see that communication is a point of emphasis, and one that I very much appreciate. 8) The food was really good, something I didn’t think I’d say about a SNF 😀! And it was great that they offered alternatives for meals (like sandwiches instead of hot meals for lunch or dinner). 9) Special shout out to a few staff members who I saw frequently while I was there: Fay (front desk), Lesley (RN), Jewel (CNA), and Marcella (CNA). All were so friendly and so caring to my dad!